Privacy Policy.

Introduction.

This Privacy Policy provides you with details of how we collect and process your personal data through your use of our website.

We respect your right to privacy and will only process personal information you provide to us in accordance with the General Data Protection Regulation (GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 as revised by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011, and other applicable privacy laws.

We will not use or share your information with anyone except as described in this Privacy Policy.

Controllers of personal data.

GO SOLO Marketing Ltd trading as The Digital Diet Coach (“us”, “we”, or “our”) is the data controller that operates the www.thedigitaldietcoach.com website (the “service” or “our Website”) and we are responsible for your personal data.

If you have any questions about how we collect, store, and use personal information, or any other privacy-related questions, please contact us at any time by any of the following means:

• phone us on +44(0)7546552844
• email us at privacy@thedigitaldietcoach.com
• write to us at Studio 14091, PO Box 6945, London W1A 6US, UK

If any of your personal information changes (e.g. you change your email address, move house or change your name following marriage – in which case, congratulations!), please contact us using the above email address and let us know how it has changed. From time to time we may email you to check that the personal data we hold for you is accurate and up to date.

How we collect your personal data.

We collect data about you when you provide the data directly to us, e.g. by registering on our website, purchasing a coaching programme or ticket to an event, subscribing to our newsletter, filling in forms or completing quizzes on our website, or by sending us emails. We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our Cookie Policy for more details about this.

When you leave comments on the website, we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

We may receive data from third parties such as analytics providers e.g. Alphabet (Google) based outside the UK, advertising networks e.g. Meta (Facebook) based outside the UK, search information providers e.g. Alphabet (Google) based outside the UK, providers of technical, payment and delivery services, fraud detection agencies and data brokers or aggregators.

We may also receive data from publicly available sources such as Companies House and the Electoral Register (or their equivalents) based inside or outside of the UK.

What personal data we collect about you.

We may collect the following data about you:

• Your name
• Your email address
• Your address
• Your phone number
• Your date of birth or age
• Your gender
• Your job title
• Your business name
• Your financial details
• Any personal data you post on our website
• Data about how you use our website
• Technical data such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings, and other technology on the devices you use to access our website
• Your marketing and communication preferences
• Any other information that you directly provide to us whether through our forms, comments on our blog posts, over the phone, by email or otherwise, such as when applying for coaching programmes or events, entering competitions or completing surveys or quizzes
• Photographs of you at events
• CV and application forms
• Credit information from third parties

We may also collect sensitive data about you due to the personal nature of coaching interventions. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and information about your health. We will get your explicit consent for our collection, use, or sharing of sensitive data, as required by law.

We do not collect any information about criminal convictions and offences.

Content on this site may also include embedded content (e.g. videos, images, links etc.) from other websites. Embedded content behaves in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we may use your data.

We, and the third party processors we use that act on our behalf such as software providers which assist us in performing any contract we enter into with you, will use your data in order to:

• Schedule an appointment to speak with Marisha Pink about a product or service
• Process financial transactions to enable you to purchase our goods, products or services
• Send you customer communications about enhancements to products or services you have bought
• Enable us to perform a contract with you and process orders, respond to enquiries related to the order, and deal with complaints
• Reply to any enquiries you make about our products or services
• Send you marketing communications where we are allowed by law to do so
• Personalise your experience on our websites
• Monitor the use of our website and online services
• Ask you to complete surveys or invite you to enter into competitions or prize draws
• Keep records of orders placed and communications in relation to such orders
• Keep records of communications
• Analyse your use of our website and other online services
• Administer and protect our business and website
• Deliver relevant website content and advertisements to you
• Understand the effectiveness of our advertising
• Carry out credit checks
• Bring legal claims against you if you breach a contract or fail to make payment (we know you won’t…)
• Comply with any legal obligations we are subject to or as required by a government authority
• Obtain or maintain insurance policies
• Manage our business
• Obtain professional advice

In addition, if a third party acquires all or part of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition.

Our lawful ground of processing.

Under the UK General Data Protection Data Regulations (GDPR), we are only legally able to process your personal data if we have a lawful ground for doing so.

Our lawful grounds of processing are:

• In relation to Customer Data that we have obtained in relation to you placing an order with us that we hold for the purpose of fulfilling that contract, informing you about updates to the product or service and keeping records of the contract, the processing is necessary for the performance of a contract to which you are subject and for our legitimate interests in informing you about updates to the product or service, record keeping and to establish, pursue or defend legal claim as responsible business operations
• In relation to Sensitive Data that we have obtained when you participated in a coaching programme, retreat or event (whether that be through our website or otherwise), the processing is necessary for the performance of a contract to which you are subject and for the purposes of our legitimate interests which in this case are to enable us to properly administer our website and our business
• In relation to Prospect Data that we have obtained when you enquired about our products or services (whether that be through our website or otherwise) and that we process in order to reply to your enquiry and keep records of this, the processing is necessary in order to take steps at your request prior to entering into a contract and for our legitimate interests in record keeping and to establish, pursue or defend legal claim
• In relation to Prospect Data that we have obtained when you signed up for any of our free resources and that we process in order to send you those free resources, reply to your communications about the resources and to keep relevant records, you have given consent to the processing for the purposes of us sending you the free resources and it is in our legitimate interests to reply to your communications and to keep records for our business
• In relation to Marketing Data that we have obtained when you told us your marketing preferences, when you consented to us sending you details of our products and services, for the purposes of us sending you marketing communications, enabling you to partake in our promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising, the processing is necessary for our legitimate interests which in this case are to study how customers and users use our products/services, to develop them, to grow our business and to decide our marketing strategy
• In relation to User Data that we have obtained through cookies on our website or other online services for the purposes of operating our website, ensuring relevant content is provided to you, ensuring the security of our website, maintaining back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business, the processing is necessary for the purposes of our legitimate interests which in this case are to enable us to properly administer our website and our business
• In relation to Technical Data (that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website), we process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy
• In relation to your data that we process in order to comply with legal requirements or as required by a government authority, the processing is necessary for compliance with a legal obligation to which we are subject
• In relation to keeping records, this processing is either necessary for compliance with a legal obligation that we are subject to or for our legitimate interests in responsible business operations or defending, pursuing or establishing a legal claim
• In relation to obtaining professional advice and insurance, this processing is necessary for our legitimate interests in order to protect and grow our business

We do not carry out solely automated decision-making or any type of automated profiling.

Marketing communications.

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may only send you email or text marketing communications if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at privacy@thedigitaldietcoach.com. We also have unsubscribe buttons at the bottom of all of our emails.

If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

Disclosures of your personal data.

We do not sell or trade your personal data.

We do not transfer your personal data unless we receive prior consent, offer advance notice or are required to fulfil our contractual or legal duties. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those third parties agree to keep this information confidential.

We may have to share your personal data with the parties set out below:

• Service providers who provide IT and system administration services
• Professional advisers including lawyers, bankers, accountants, auditors and insurers
• Government bodies that require us to report processing activities or otherwise disclose your personal data
• Market researchers and fraud prevention agencies
• Third parties to whom we sell, transfer, or merge parts of our business or our assets

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

We may transfer personal data that we collect from you to third party data processors which may be located in countries that are outside of the European Economic Area (EEA). This data may also be stored outside of the EEA, or processed by staff operating outside the EEA who work for us or for one of our suppliers.

By agreeing to our Privacy Policy, you agree to this transfer, storing or processing. We will take all steps reasonably necessary which may include securing legal agreements with third parties to ensure that your data is afforded the same level of protection as described in this Privacy Policy.

International transfers.

We are subject to the provisions of the UK General Data Protection Regulations (GDPR) that protect your personal data. Where we transfer your data to third parties outside of the UK, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

• We may transfer your personal data to countries that the United Kingdom authorities have approved as providing an adequate level of protection for personal data; or
• If we use US-based providers that are part of a privacy framework (such as the successor to the US Privacy Shield), we may transfer data to them, as they have equivalent safeguards in place; or
• Where we use certain service providers who are established outside of the UK, we may use specific contracts or codes of conduct or certification mechanisms approved by the United Kingdom authorities which give personal data the same protection it has in the UK.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Data security.

We have put in place security measures (such as encryption and two-factor authentication) to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Data retention.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes and if these can be achieved by other means, and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your legal rights.

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data, and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at privacy@thedigitaldietcoach.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). If you do have a complaint, we would be grateful if you contacted us first so that we can try to resolve it for you.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Cookies.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.